RETURNING PRODUCT FOR WARRANTY
WE ARE UNABLE TO PROCESS WARRANTY RETURNS WITHOUT A COPY OF THE ORIGINAL PROOF OF PURCHASE SHOWING THE PRODUCT IS WITHIN THE WARRANTY TIME-FRAME AND THAT YOU ARE THE ORIGINAL PURCHASER.
Product Purchased from an authorised NZ Retailer
Product purchased from a retailer must be returned to the point of purchase. The retailer will then process the warranty with Traeger on your behalf.
Note: Rei, Backcountry.com, Amazon and Ebay are not authorised NZ dealers. Any warranty issues will have to be raised and dealt with directly with the seller.
TRAEGER'S LEGENDARY CUSTOMER SERVICE is the best out there. If you have any questions about your Traeger grill or need tips on cooking your first brisket, our seasoned experts have your back. We're here for you , because we're cooks—not bankers.
3 -YEAR WARRANTY
Traeger Pellet Grills LLC warrants this barbecue grill against defects in material and workmanship under normal use and maintenance for a period of three (3) years from the date of original purchase.
Traeger Pellet Grills LLC will provide a replacement part for any part found to be defective.
This warranty shall be void if the unit is not assembled or operated in accordance with the operation instructions provided with this unit; the unit is resold or traded to another owner; components, accessories, or fuels not compatible with the unit have been used; the unit has been used in commercial or food service application; or the user has abused or otherwise failed to maintain the unit.
To process a warranty claim, Traeger Pellet Grills LLC will require proof of your date of purchase. You should retain your sales slip or invoice along with this certificate with your valuable documents.
For assistance with assembly or installation, parts, and customer service (English only, please), you can call us at the Traeger help line 3 348 9725