K2 

RETURNING PRODUCT FOR WARRANTY

WE ARE UNABLE TO PROCESS WARRANTY RETURNS WITHOUT A COPY OF THE ORIGINAL PROOF OF PURCHASE SHOWING THE PRODUCT IS WITHIN THE WARRANTY TIME-FRAME AND THAT YOU ARE THE ORIGINAL PURCHASER.

 

Product Purchased from an authorised NZ Retailer

Product purchased from a retailer must be returned to the point of purchase. The retailer will then process the warranty with K2 Skis on your behalf.

Note: Rei, Backcountry.com, Amazon and Ebay are not authorised NZ dealers. Any warranty issues will have to be raised and dealt with directly with the seller. 


WARRANTY POLICY

 

WARRANTY POLICY

K2 Skis warranties may not be transferred and are reserved for the original purchaser only. All warranty returns must be supported by a copy of the original Proof of Purchase 

Items will be repaired or replaced if, upon inspection at Sportive, they are found to be defective in materials or workmanship.

K2 LIMITED WARRANTY FOR SKIS

K2 warrants this product to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase at retail.

K2 LIMITED WARRANTY FOR POLES

K2 warrants this product to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase at retail.

K2 LIMITED WARRANTY FOR Ski Boots

K2 warrants this product to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase at retail.

K2 LIMITED WARRANTY FOR Helmets

K2 warrants this product to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase at retail.

K2 LIMITED WARRANTY FOR CLOTHING AND ACCESSORIES

K2 warrants this product to be free from defects in materials and workmanship for a period of (180) days from the original date of purchase at retail.


What Is Covered?

Structural cracks on the top sheet, base, core, edge, sidewall due to a manufacturing defect. Delaminating of top sheet, base, sidewall, edge, tip, and tail due to a manufacturing defect.

What Is Not Covered?

Any problem resulting from impact, misuse, abuse, or neglect. This includes but is not limited to rail and rock damage, crossing of skis, etc.

Cosmetic issues including top sheet dents or chips, sun-faded graphics, and edge oxidation or rust.

Ski damage resulting from improper mounting of bindings, including the use of incorrect mounting hardware, or base dimples in the base resulting from improper mounting.

Damage caused by any modifications made outside of the K2 facility.

*ebay and similar sites are not authorized K2 dealers.

 


WARRANTY PARTS REQUESTS

If you have a user serviceable product under warranty and need a replacement part, please see your local K2 dealer

Some colors are only available in very limited supplies and often sell out quickly. In the event we do not have an exact replacement part, we will send a functional replacement in any available color.

*Please note: A digital photo of the product showing the defect and a digital photo of the original sales receipt will be required for verification of eligibility. If you do not have access to a digital camera, please see your authorized K2 dealer to complete your warranty part request.